Terms & Conditions

About these Terms

These are the terms and conditions (“Terms”) that apply when you:

use the Website
make a purchase from Baker Family Life. If you purchase a gift card or electronic voucher, the Baker Family Life Voucher terms set out below will also apply.

Please read these Terms carefully. By using the Website, you confirm that you accept the Terms in respect of your use of the Website and that you agree to comply with them. Please make sure anyone visiting the Website through your internet connection is aware of these Terms. If you do not agree to these Terms, you must not use the Website.

By placing an order with Baker Family Life via the Website, you agree to be legally bound by these Terms, and confirm that you are at least 18 years old. If you do not agree to these Terms, you must not use the Website to make a purchase from Baker Family Life.

Baker Family Life’s Privacy Policy explains how Baker Family Life collects and uses your personal information.

Baker Family Life Terms & Conditions of Sale

How the Contract is formed between You and Baker Family Life

After you place an order via the Website, Baker Family Life will send you an order acknowledgement email summarising the products you have ordered. This email does not mean that Baker Family Life has accepted your order – at this stage of your order Baker Family Life is busy carrying out the checks explained below.

After sending your order acknowledgement email, Baker Family Life checks that it can fulfil your purchase by checking that the product you are ordering is in stock, there are no pricing errors on the Website or any problems with the payment details you have provided, and you have passed anti-fraud, credit and security checks.

Baker Family Life works hard to try to ensure that all images and details appearing on the Website are accurate at the time you place your order; however, if Baker Family Life is unable to accept your order if an error is discovered as part of order processing checks, Baker Family Life will contact you if it can’t accept your order; in such circumstances you will not be charged for your order.

You will receive an order confirmation email from Baker Family Life once Baker Family Life has completed its pre-contractual checks, taken payment and formally accepted your order.

The contract between us is formed at the time we send you that order confirmation email.

When Baker Family Life has dispatched your order, you will also receive a dispatch confirmation email together with an invoice.

For information on how long it usually takes your order to reach you, as well as any applicable order cut off times, please see the delivery Section of the Website.

When we take payment

If Baker Family Life accepts your order, Baker Family Life will take payment via the method you chose on the Website.

If you order products from the Website for delivery outside the EU, they may be subject to import duties and taxes. Baker Family Life doesn’t have any control over these charges, they will be notified to you by your local delivery office, and you will need to pay them prior to delivery.

All prices on the Website are stated inclusive of VAT unless otherwise stated

Product Descriptions

Baker Family Life takes all reasonable care to ensure that all details, descriptions and prices of products and services appearing on the Website are correct at the time when the relevant information was entered onto the Website. Whilst Baker Family Life endeavours to keep the Website as up to date as possible, the information given on the Website at any particular time may not always reflect the position exactly at the moment you place your order.

Baker Family Life cannot confirm the price of your purchase until your order is accepted and you receive an order confirmation email.

Images and measurements on the Website are for illustrative purposes only. Whilst Baker Family Life has made every effort to portray product(s) on the Website accurately, slight variations may occur. All measurements are approximate and colour representation and reproduction are dependent upon publishing processes and the set-up of the device upon which you are viewing the Website.

Delivery

A delivery charge will be added to your order value where applicable.

All dates quoted for delivery are estimated delivery dates only and may be subject to change.

Baker Family Life does not accept liability for any loss or damage (whether direct or indirect) if delivery takes place at any time other than the estimated date for delivery.

Changed your mind? Here’s when you can cancel

Should you change your mind you can cancel and/or return your order:

at any time before you receive our order confirmation email; or
at any time during the 14 calendar days from the day after the date on which the products were delivered. If your order was delivered to you in multiple batches, then this timeframe starts on the day after the last product in your order was delivered to you.

Unfortunately, if you change your mind, you cannot return/cancel your order for:

opened or used cosmetic products or any other applicable products, due to health and hygiene reasons;
products personalised for you or made to order, due to the bespoke nature of these products;
fragrances once their original packages have been opened; or
products which are no longer in a re-saleable state/condition.

If you cancel because you’ve changed your mind, Baker Family Life will refund the price of your purchase together with any applicable standard delivery charges (but not any enhanced or premium delivery charges that you may have selected).

Please return products in their original packaging in a pristine condition and ensure that you fully complete the delivery note included in the box with your order, otherwise Baker Family Life will not have all the information it needs to process your return.

Baker Family Life may reduce your refund if you’ve changed your mind and do not comply with Baker Family Life’s returns requirements, or if you have used the product more than you would be able to in a shop when deciding whether to buy it.

You can cancel your order by emailing or contacting Baker Family Life’s customer service team by calling 07815778418.

Baker Family Life will then provide you with instructions on how to return the product.

Your order will be cancelled at the time you send your cancellation request, and you’ll need to return the products to Baker Family Life within 14 calendar days of your order cancellation.

All returns of products ordered for delivery to the UK are free, and once your return has been verified and accepted by Baker Family Life, you’ll usually receive your refund within 5 working days of Baker Family Life receiving the product(s) back from you, or your cancellation notice (if Baker Family Life hasn’t completed your order/dispatched your products). If you are returning a product to Baker Family Life from outside of the UK, you will need to pay the return costs, unless we are required to pay those costs by law.

To help you to ensure that your return reaches Baker Family Life, it’s recommended that you use a tracked or registered delivery service.

Faulty Product? Here’s what to do

If a product/service you have ordered from Baker Family Life is defective/develops a fault, is incorrectly described or not of satisfactory quality, you have a right to a refund or an exchange provided that you inform Baker Family Life within thirty (30) days from the day after the date of the delivery of that product/service to you.

Subject to the defect/fault being verified by Baker Family Life, Baker Family Life will refund you the price of the defective/faulty product along with the delivery charges you paid.

Products with faults/defects caused by accident, neglect, misuse, normal wear and tear or which otherwise fall outside the terms of Baker Family Life’s warranty cannot be returned to us and won’t be covered by Baker Family Life’s faulty/defective returns warranty.

If you return something to Baker Family Life which isn’t actually faulty, Baker Family Life reserves the right to return it to you at your expense.

Please contact us if you want to return a product outside of the above timeframe.

Please make sure you return any faulty/defective product as well as all original packaging if you still have it. You also need to ensure you have fully completed the delivery note included in the box with your order, otherwise Baker Family Life will not have all the information it needs to process your return.

Baker Family Life may reduce your refund if you do not comply with Baker Family Life’s returns requirements.

If you wish to return a product because it is faulty, please email Lorraine.baker@hotmail.co.uk or contact Baker Family Life’s customer service team via the Contact Us Section on Baker Family Life’s Website.

Baker Family Life will then provide you with instructions on how to return the product.

Please ensure that you return any faulty/defective products to Baker Family Life within 14 calendar days of your return request.

To help you to ensure that your return reaches Baker Family Life, it’s recommended that you use a tracked or registered delivery service.

Nothing in these terms affects your statutory rights.

Gift Card/Vouchers/E-Gift Card – FAQ’s

Baker Family Life offers electronic gift cards for purchase from the Baker Family Life Website –referred to in these terms as a "Baker Family Life E-Gift Card".

How can I spend my Baker Family Life E-Gift Card?

You can use a Baker Family Life E-gift card to buy anything listed Baker Family Life Website apart from another Baker Family Life E-Gift card. You can also use your Baker Family Life E-Gift card to purchase something of higher value than your Baker Family Life E-Gift card balance, provided you pay the difference via a second payment method.

How much can I spend on buying a Baker Family Life Gift E-Card?

You can purchase a Baker Family Life E-Gift card for any value of credit from £5.00 to a maximum of £500.00. Each Baker Family Life E-Gift card has a unique reference number which is provided following purchase together with details of how to use and redeem the credit amount of the Baker Family Life E-Gift card.

How do refunds work with a Baker Family Life E-Gift Card?

If you make a purchase using only your Baker Family Life E-Gift card and then receive a refund or exchange of that order, any refund will be credited back to you as a Baker Family Life E-Gift card.

If you purchase something from Baker Family Life using a combination of a Baker Family Life E-Gift card and a second payment method, any refund of that purchase will first be credited back to your Baker Family Life E-Gift card. If the amount to be refunded to you exceeds the amount you spent using a Baker Family Life E-Gift card, then any remaining balance will be refunded to the second payment method you used.

Do Baker Family Life E-Gift Cards have an Expiry date?

A Baker Family Life E-Gift card can’t be cancelled, exchanged for cash or sold to someone else, and will expire two years (24 months) from the date of issue.

Terms & Conditions of a Baker Family Life E-Gift Card

Baker Family Life E-gift cards remain the property of Baker Family Life. Risk in a Baker Family Life E-Gift card shall pass to you upon our electronic transmission to you; in the event of misuse or fraud Baker Family Life reserves the right to cancel a Baker Family Life E-Gift card.

If you lose or someone steals your Baker Family Life E-Gift card electronically, unfortunately Baker Family Life cannot replace it.

You agree that Baker Family Life will not be held responsible for any lost balance as a result of electronic theft or fraud, unless this is caused by Baker Family Life.

Baker Family Life E-Gift cards supplied by Baker Family Life’s website are in £ sterling.

For any questions relating to Baker Family Life E-Gift cards please contact our customer services team by email: Lorraine.baker@hotmail.co.uk

Terms and Conditions of Sale – Legal Stuff

Your statutory rights are not affected by these Terms.

Baker Family Life does not exclude or limit its liability to you if it would be unlawful to do so. This includes liability for death or personal injury caused by Baker Family Life’s negligence, fraud, or breach of your consumer rights.

Baker Family Life only supplies products and services for domestic and private use; consequently, Baker Family Life does not accept liability to you for any loss of profit, loss of business, loss of earnings, business interruption, or loss of business opportunity.

These Terms are governed by English law and you can bring legal proceedings in the English courts. If you live in Scotland, you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you can bring legal proceedings in either the Northern Irish or the English courts.

In the unlikely event that you have a complaint regarding a product or service purchased from Baker Family Life, please email: lorraine.baker@hotmail.co.uk or contact Baker Family Life’s customer service team via the Contact Us section on the Baker Family Life Website, or write to Baker Family Life at Baker Family Life Customer Service, Studio P8 Cradley Enterprise Centre, Maypole Fields, Cradley, West Midlands B63 2QB

These Terms are updated regularly so please ensure that you check the Baker Family Life Terms and Conditions of Sale on the Website at the time you make your purchase, as those are the Terms and Conditions that will apply to that purchase.

Terms of Website Use

The following Terms apply to your use of the Baker Family Life Website.

Baker Family Life may suspend or withdraw the website

The Website is directed to people residing in the United Kingdom. Baker Family Life does not warrant or represent that content available on or through the Website is appropriate for use or available in other locations.

You must keep your Baker Family life Website account details safe

How you may use material on the website

Baker Family Life is the owner or the licensee of all intellectual property rights in the Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from the Baker Family Life Website for your personal use and you may draw the attention of others within your organisation to content posted on the Website.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Baker Family Life’s status (and that of any identified contributors) as the authors of content on the Website must always be acknowledged.

You must not use any part of the content on the Website for commercial purposes without obtaining a licence to do so from Baker Family Life or its licensors.

If you print off, copy or download any part of the Website in breach of these Terms, your right to use the Website will cease immediately and you must, at Baker Family Life’s option, return or destroy any copies of the materials you have made.

Reliance of Information on the Website

The content Baker Family Life places on the Website is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on the Website.

Although Baker Family Life, its employees, agents and contractors make reasonable efforts to update the information on the Website, Baker Family Life makes no representations, warranties or guarantees, whether express or implied, that the content on the Website is accurate, complete or up to date.

Nothing in this section excludes or otherwise limits Baker Family Life’s liability for fraud or fraudulent misrepresentation.

Baker Family Life is not responsible for Website IT links to

Where the Website contains links to other websites and resources provided by third parties, these links are provided for your information only. Baker Family Life has no control over those resources, and such links should not be interpreted as approval by Baker Family Life of those linked websites or of any information you may obtain from them.

The Baker Family Life Website is directed to UK Users

Rules about linking to the Website

You may link to the Website home page, provided you do so on a website that is owned by you, in a way that is fair and legal and does not damage Baker Family Life’s reputation or goodwill or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement with Baker Family Life where none exists, and Baker Family Life reserves the right to withdraw linking permission without notice.

The website in which you are linking must comply in all respects with the Baker Family Life Website content standards set out below.

Uploading content to the Baker Family Life Website

Where you provide a customer review to Baker Family Life or otherwise respond to a customer survey or provide any other opinion related to Baker Family Life or its business, Baker Family Life may use some or all of the contents of your review, response and opinions for marketing or any other purpose.

By submitting a customer review, responding to a survey or otherwise expressing an opinion to Baker Family Life you:

grant to Baker Family Life an irrevocable right to use the same for any purpose; and,
agree to comply with the Baker Family Life Website Content Standards. Where Baker Family Life uses any review or other material provided by you, Baker Family Life will use it on an anonymised basis.

You agree that Baker Family Life has the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Website constitutes a violation of their intellectual property rights, or of their right to privacy or is otherwise in breach of applicable laws.

You irrevocably agree that Baker Family Life has the right to remove any posting you make on the Website if, in Baker Family Life’s opinion, your post does not comply with Baker Family Life’s Website Content Standards Policy.

You are solely responsible for securing and backing up your content.

Baker Family Life Website Content Standard Policy

Baker Family Life’s Website Content Standards Policies apply to any and all material which you contribute to the Baker Family Life Website, and to any interactive services associated with it.

You must comply with, and adhere to, Baker Family Life ’s Website content standards at all times.

A contribution to Baker Family Life’s Website must be accurate (where it states facts), genuinely held (where it states opinions), and comply with applicable law.

A contribution must not:

be defamatory, obscene, offensive, hateful or inflammatory.
promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age.
infringe any copyright, database right or trade mark of any other person.
be likely to deceive any person.
breach any legal duty owed to a third party, or be in contempt of court.
impersonate any person, or misrepresent your identity or affiliation with any person.
give the impression that the contribution emanates from Truly, if this is not the case.
contain any advertising or promote any services or web links to other sites.
breach any applicable laws.

User-Generated content is not approved by Baker Family Life

The Website may include information and materials uploaded by other users of the Website, which have not been verified or approved by Baker Family Life. The views expressed by other users of the Baker Family Life Website may not, therefore, necessarily represent views or values of Baker Family Life.

If you wish to complain about information and materials uploaded by other users to the Website, please contact Baker Family Life via email at Lorraine.baker@hotmail.co.uk

How Baker Family Life may use your personal information

Baker Family Life will only use your personal information in accordance with the terms of its Privacy Policy

Prohibited uses of the Baker Family Life Website

You may use the Website only for lawful purposes and in accordance with applicable laws. You may not use the Website:

to send, knowingly receive, upload, download, use or re-use any material which does not comply with Baker Family Life’s Website content standards set out above.
to transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

You also agree:

not to reproduce, duplicate, copy or re-sell any part of the Website in contravention of this policy.
not to access without authority, interfere with, damage or disrupt any part of the Website, including the equipment it is stored on, or software used to provide it.

Rights you are giving Baker Family Life to use material you upload

You retain all of your ownership rights in your content, but when you upload or post content to the Website, you grant to Baker Family Life a royalty-free, irrevocable, perpetual licence to use, store and copy such content in any way whatsoever, and make it available to third parties.

Baker Family Life is not responsible for viruses – You must NOT introduce them

Baker Family Life does not guarantee that the Website will be secure or free from bugs or viruses.

You are responsible for configuring your information technology, computer programmes and platform to access the Website. You should use your own virus protection software.

You must not misuse the Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to the Website, the server on which the Website is stored/hosted or any server, computer or database connected to the Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under applicable laws. Baker Family Life will report any such breach to the relevant law enforcement authorities and will further co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use the Website will cease immediately.

Baker Family Life’s responsibility for loss or damage suffered by you

Baker Family Life does not exclude or limit in any way its liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

Please note that Baker Family Life only provides its website for domestic and private use. You agree not to use the Website for any commercial or business purposes, and you further agree that Baker Family Life has no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products or services to you, which will be set out in Baker Family Life’s Terms and Conditions of Sale that apply at your time of purchase.

Terms of Use – The Legal Stuff

These Terms, their subject matter and their formation, are governed by English law (including in relation to non-contractual matters). You and Baker Family Life both agree that the courts of England and Wales will have exclusive jurisdiction (including in relation to non-contractual matters) except that if you are a resident of Northern Ireland, you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

In the unlikely event that you have a complaint regarding these Terms, please email Lorraine.baker@hotmail.co.uk or write to Baker Family Life at Studio P8 Cradley Enterprise Centre, Maypole Fields Cradley West Midlands B63 2QB

Baker Family Life may make changes to these terms and its website

Baker Family Life may update and change its website from time to time to reflect changes to its products, services and to meet its users' needs and own business priorities.

Consequently, Baker Family Life amends these Terms from time to time. Every time you wish to use the Website, please check the Terms available on the Website at that time to ensure you understand the terms that apply at that time.

These Terms and Conditions shall be governed by English law